GENERAL INFORMATION
Sweet D Cakes and Pastries respects the privacy of our customers, business partners, and other parties who visit our website/s who may choose to provide personal information. We recognize the need for appropriate protection and management of personal information that you provide to us. This Privacy Statement will assist you in understanding what types of information we may collect, how that information may be used, and with whom the information may be shared.
Our cakes and pastries are baked from scratch without any preservatives. Variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.
WHEN ORDERING
All orders are to be paid in full upon pick up or delivery.
REFUND/EXCHANGE POLICY
Sweet D Cakes and Pastries takes pride in our products. If you are unhappy with your order and/or purchase, immediately notify us of your concern. However, once a product has been picked up by you or a designated party it is considered "Accepted". All products are the responsibility of the customer once they are claimed from us. Refunds requested due to decorating style, color shade or general decoration design will not be honored after claim has been made. Products delivered and accepted by the customer do not qualify for a refund.
ORDER CANCELLATION POLICY
Sweet D Cakes and Pastries understands that plans change and we will gladly assist you in making changes to your order date and time whenever possible. We accept cancellations by phone or email (lizadioquino@gmail.com) at least 3 business days before your event. All changes must be handled directly by a representative of Sweet D Cakes and Pastries and confirmed. Sweet D Cakes and Pastries reserves the right to charge a cancellation fee if insufficient time is given due to costs incurred in the purchase, priority and preparation of the order. Charges for cancellations after the above time will be as follows: 25% of the entire order will be charged for cancellations 48 hours prior to the event and 100% of the entire order will be charged for canceling the order after that time. It is entirely up to Sweet D's discretion, to change or otherwise offer any other options to the customer. Special orders (Highly Decorated Cakes) that are not picked up will NOT be refunded. Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back to Sweet D commissary and stored until further notice from customer. Should you require a future delivery date, you will be held responsible for an additional delivery charge. Because of the nature of our business and our quality and freshness assurance, we will dispose of any cake, cupcake, baked item that is not picked up or delivered within 48 hours after the due time and you will NOT be refunded due to the above rules.
OUT OF STOCK POLICY
Our stock fluctuates throughout the day with sales demand and stock that we receive from vendors. If an item you ordered is out of stock, we will first try to contact you either by phone or via email. We will give you other comparable choices to choose from.
WHAT PERSONAL INFORMATION DOES SWEET D CAKES AND PASTRIES COLLECT?
Personal Information is information that can be used to identify or contact a specific individual, such as a name, address, telephone number or email address. Sweet D Cakes and Pastries may collect certain personal information from customers, business partners and other parties when you visit the Sweet D Cakes and Pastries website.
HOW DOES SWEET D CAKES AND PASTRIES USE PERSONAL INFORMATION?
Sweet D Cakes and Pastries will use personal information to provide customers and business partners with information and services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to deliver products/services to you, to bill you for products/services you purchased, and to provide ongoing service and support. Occasionally we may use your information to contact you for marketing and quality assurance purposes. Personal information collected online may be combined with information you provide to Sweet D Cakes and Pastries through other sources such as trade shows and/or our advertising campaigns.
WITH WHOM DOES SWEET D CAKES AND PASTRIES SHARE PERSONAL INFORMATION?
Sweet D Cakes and Pastries will not share personal information with third parties. It will not sell, trade or lease your personal information to others. We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
CHOICE AND CONTENT
Sweet D Cakes and Pastries does not require that customers, business partners or visitors to the website provide any personal information. The decision to provide personal information is voluntary. In some instances, if you do not wish to provide the personal information requested, you may not be able to proceed with the activity or receive the benefit for which the personal information is being requested.